[postlink]https://solusiti.blogspot.com/2010/01/corporate-internet-services-is-so.html[/postlink]
With the decline in the current bandwidth prices, making competition in ISP (Internet Service Provider) business is increasingly stringent. Some ISPs with famous brands may still be profitable because of the power of brand and the prestige that give more trust to people in the corporate market for using their services. Greatest impact can be felt by mediocre ISP and they are trying hard to compete with each other in the middle or smaller size companies such as internet cafe etc, which I thought nothing was wrong with that and it is quite promising.
Involved as a sales and marketing person in an IT company, I often receive complaints from some users about the Internet services that they used (especially corporate users). Mostly is about downtime (what else could it be?) and of course poor after sales service. To minimize this, ISPs use the SLA (Service Level Agreement) method.
This method will guarantee that the services would be provided to customers, and if fail to comply, the service provider must provide compensation in the form of court of monthly fees. However, in implementation of this SLA, many ISP was not ready, and often meet disagreement with the customer.
I think the internet service for corporate customers is boring. Several major ISPs provide conditions that must be followed by customers if they want to subscribe, and mediocre ISP try to lower their price and be more flexible, but the services they provide are not maximized. I myself do not agree with the provisions given ISP like:
Therefore, the corporate customer must find a competent ISP to provide better service. As I suggested in the previous articles (http://solusiti.blogspot.com/2009/11/menemukan-isp-terbaik.html), it is very important to have conduct of control and a little fact finding on the ISP that you choose, ask for a testimonial from existing customer, use the trial and background checking, etc.
Have a nice day ^_^
Jay
Bagikan
With the decline in the current bandwidth prices, making competition in ISP (Internet Service Provider) business is increasingly stringent. Some ISPs with famous brands may still be profitable because of the power of brand and the prestige that give more trust to people in the corporate market for using their services. Greatest impact can be felt by mediocre ISP and they are trying hard to compete with each other in the middle or smaller size companies such as internet cafe etc, which I thought nothing was wrong with that and it is quite promising.Involved as a sales and marketing person in an IT company, I often receive complaints from some users about the Internet services that they used (especially corporate users). Mostly is about downtime (what else could it be?) and of course poor after sales service. To minimize this, ISPs use the SLA (Service Level Agreement) method.
This method will guarantee that the services would be provided to customers, and if fail to comply, the service provider must provide compensation in the form of court of monthly fees. However, in implementation of this SLA, many ISP was not ready, and often meet disagreement with the customer.
I think the internet service for corporate customers is boring. Several major ISPs provide conditions that must be followed by customers if they want to subscribe, and mediocre ISP try to lower their price and be more flexible, but the services they provide are not maximized. I myself do not agree with the provisions given ISP like:
- SLA vs Resitution = is unreasonable, with 95% far excess from SLA guarantee, why is there no ISP who dare to make refund rather than restitution?
- Dedicated Bandwidth local vs. international = Most ISPs gain profit from selling International Bandwidth, instead of focusing on the local loop (IIX), but some ISPs are still not generous enough to provide suitable local bandwidth to customers. For example, customers subscribe to 1 Mbps 1:1 (local and international 1 Mbps). ISP should provide local connection for at least 10 Mbps, because international prices are not the same as the local ones. (in Indonesia, we called the local connection is II
- Whether it is for agreement or contract, in order to provide explanation for both parties who have agreed about the essence in the contract, the provider should have made the contract as easy as possible to digest or understand. But if the contract was intended to deceive customers, it may as well make a complex one, or with the small font, which made it very difficult to understand.
- You might want to add? Please do so, because I think there may be a lot more than this... hehe
Therefore, the corporate customer must find a competent ISP to provide better service. As I suggested in the previous articles (http://solusiti.blogspot.com/2009/11/menemukan-isp-terbaik.html), it is very important to have conduct of control and a little fact finding on the ISP that you choose, ask for a testimonial from existing customer, use the trial and background checking, etc.
Have a nice day ^_^
Jay
Bagikan
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